Introduction
Welcome to Tolly, your personal coach for confidence and connection. This Privacy Policy explains how we collect, use, protect, and share your information when you use our mobile application ("App") and related services. Your privacy is important to us, and we are committed to protecting your personal information.
By downloading, accessing, or using Tolly, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.
Information We Collect
Personal Information
When you use Tolly, we may collect the following personal information:
- Account Information: Email address, phone number, and optional username
- Profile Information: Age range (optional), gender (optional), name, and preferences related to social interaction goals
- Social Media Information: If you choose to register using social login providers (such as Google)
Interaction and Usage Data
- Progress Data: Information about completed tasks, progress through modules, and engagement with the app
- Conversation Data: Content of conversations with the Tolly AI coach
- Social Confidence Metrics: Self-reported stress levels, confidence ratings, and other metrics you provide while using the app
- Behavioral Analytics: How you interact with the app, which features you use, and how often you use them
Premium User Data
For premium users, we collect additional information:
- Subscription Details: Type of subscription, purchase date, renewal information
- Advanced Analytics: Detailed tracking of stress levels, social triggers, and progress patterns
- Generated Reports: Information compiled in exportable reports
Technical Information
- Device Information: Device type, operating system, unique device identifiers
- Log Data: IP address, app usage statistics, crash reports, and system activity
- Location Information: General location (country/region) based on localization and detailed location for tasks personalisation
Advertising ID
We collect and use the Advertising ID (AD_ID) from your device to enhance app functionality, analyze user interactions, and improve advertising performance. The Advertising ID is a unique identifier provided by Google Play Services that allows us to:
- Measure and improve the effectiveness of advertisements displayed in the app
- Analyze user engagement and app performance
- Track Facebook ad performance and user acquisition
- Enhance app monitoring and usage analytics to improve the user experience
Users can reset or disable their Advertising ID through their device settings.
How We Use Your Information
1. Provide and Improve Our Services:
- Deliver personalized coaching and social confidence modules
- Develop new features and enhance existing functionality
- Troubleshoot problems and optimize app performance
2. Personalize Your Experience:
- Customize content and recommendations based on your goals and progress
- Deliver relevant coaching through the Tolly AI assistant
- Track your progress and provide personalized feedback
3. Process Transactions:
- Handle payments and manage subscriptions
- Send purchase confirmations and subscription updates
4. Communicate With You:
- Send notifications about your progress, new tasks, or updates
- Provide customer support and respond to your inquiries
- Share important service-related announcements
5. Analyze Usage Patterns:
- Understand how users interact with our app
- Identify areas for improvement
- Measure the effectiveness of social confidence modules and features
6. Advertising and Performance Tracking:
- We use the Advertising ID to optimize ad targeting and relevance
- We track ad performance through Facebook and other third-party services
- We monitor app engagement to enhance user experience and service improvements
How We Share Your Information
Service Providers
We work with trusted third-party services to help us operate Tolly:
- Cloud Storage Providers: To securely store your information
- Payment Processors: To process subscription payments
- Analytics Services: To help us understand app usage and improve our services
- AI and Machine Learning Services: To power the Tolly AI coach functionality
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property, or those of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our App if your information becomes subject to a different privacy policy.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure server infrastructure, and regular security assessments.
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Privacy Rights and Choices
You have several rights regarding your personal information:
- Access and Update: You can access and update your account information through the App settings
- Data Portability: Premium users can export their data through the reports feature
- Deletion: You can delete your account inside the App settings or request the deletion and associated data by contacting us
- Communication Preferences: You can manage notification settings within the App
- Opt-Out: You can opt-out of certain data collection features, though this may limit functionality
To exercise these rights or if you have questions, please contact us at help@tolly.app.
Children's Privacy
Tolly is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. By using Tolly, you consent to these transfers.
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place when transferring your data outside these regions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: help@tolly.app
Or through the in App contact form
California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please visit our California Privacy Rights page.
Consent
By using Tolly, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App.